Refund policy

Our policy provides a 30-day deadline for returns. If 30 days have passed from the date of purchase, unfortunately we cannot offer you a refund or exchange.

For the item to be eligible for return, it must be intact and in the same condition as you received it. It must also be in its original packaging.

For return purposes, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

In some cases, only partial refunds are given (if applicable):
* Any item that is not in its original condition, is damaged or has missing parts due to causes beyond our control.
* Any item returned more than 30 days after delivery.

Refunds (if applicable)
Once we receive and inspect your return, we will send you an email notifying you that we have received the item. We will also notify you of the approval or denial of your refund request.
If your request is approved, your refund will be processed and a credit will automatically be applied to your original card or payment method within a certain number of days.

 

Late or outstanding refunds (if applicable)
If you have not yet received a refund, first recheck your bank account.
Then contact your credit card company; it may take some time before the refund is formally recorded.
Then contact your bank. There are often processing times involved in registering a refund.
If you have already followed these steps and have not yet received your refund, write to us at: shopstorepiero001@gmail.com


Sale Items
Only full-price items can be refunded. Unfortunately, no refunds are possible for sale items.

Changes
We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at shopstorepiero001@gmail.com

Shipping costs for returning the item will be your responsibility. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will not be included in the refund.

If you must ship an item, consider using a trackable shipping service.